Our Commitment

Mission Statement:

Our mission is to become our clients’ trusted advisor by providing superior financial planning services that enable our clients to define and achieve their financial and life goals.

Goal:

Our goal is to be the premier financial planning company and to accomplish our mission profitably, with a commitment to excellence.

Objectives/Strategies:

  • Consistently provide the highest quality services to our clients
  • Provide products and services that accomplish clients' objectives
  • Treat clients in a manner that makes them feel unique, special, and appreciated
  • Provide a working environment that encourages mutual respect, trust, creativity, support, and provide an opportunity for personal growth and enjoyment
  • Provide professional growth opportunities and standards for all members of the organization
  • Maintain a leadership role in the financial planning profession
  • Provide an environment that attracts, develops, and retains talented individuals
  • Encourage individual participation in the community
  • Maintain the highest professional ethical standards, as defined by the CFP Board of Standards

 

Carter Financial Management

Carter Advisory Services

Gold Standards

  1. The Credo will be known, owned, and practiced by all employees.
  2. Our motto is “Financial Service Professionals Helping Our Clients Achieve Their Financial and Life Goals.” Everyone should work together to create a positive work environment.
  3. The three steps of service shall be practiced by all.
  4. Everyone will successfully complete service training to ensure they perform within the firm’s.
  5. Each employee will understand their responsibilities and firm’s goals as established.
  6. Everyone will anticipate the needs of our clients in order to provide the services they expect and need.
  7. Each employee will continuously identify points of improvement throughout the firm.
  8. Any employee who receives a client complaint “owns” the complaint.
  9. Every employee is empowered to resolve the problem and to prevent a repeat occurrence.
  10. Employees will react quickly to resolve a client’s issue immediately. Follow up to ensure that the issue has been resolved to the client’s satisfaction.
  1. Uncompromising levels of neatness and cleanliness are the responsibility of every employee.
  2. Always maintain a positive attitude and appearance. Be polite and cordial toward clients as well as fellow employees.
  3. Always be a positive representative of the firm inside and outside of the work place.
  4. Escort clients to their destination rather than pointing out directions to another area of the firm.
  5. Everyone will be knowledgeable of the firm’s services.
  6. Always use proper telephone etiquette. Answer within three rings and with a “smile.”
  7. Take pride and care in your personal appearance.
  8. Every employee is responsible for protecting the assets of the firm.
  9. Every employee is aware that the highest degree of client and firm confidentiality is to be maintained.
  10. Every request is relevant. Every response is important.

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Financial Planning Services through Carter Advisory Services, Inc.
Registered Investment Advisor

Securities and Investment Advisory Services offered through
Raymond James Financial Services, Inc. Member FINRA/SIPC.
© 2007  Carter Financial Management  All Rights Reserved